AVV Global is a UK-based e-commerce business operating from the United Kingdom, serving customers both locally and internationally.

Yes, we offer shipping within the UK, across Europe, and to selected international destinations.

Shipping availability may vary depending on the product and destination country.

Estimated delivery times are:
· UK Standard Delivery: 2–5 business days
· UK Express Delivery: 1–2 business days
· Europe Delivery: 5–10 business days
· International Delivery: 7–21 business days
Delivery times may vary depending on your location and courier services.

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Once your order has been dispatched, we will send you a confirmation email with tracking details (where available).

You can use this information to monitor your delivery status.

We accept secure payments through Shopify-supported gateways, including:
· Visa
· Mastercard
· American Express
· Apple Pay
· Google Pay
· PayPal
· Shop Pay
· Klarna (if available)
Available payment methods may vary depending on your location.

If your order has not yet been dispatched, we may be able to cancel it.

Please contact us as soon as possible after placing your order.

Once an order has been shipped, you may need to follow our Return and Refund Policy instead.

We offer a 14-day return period for most eligible products in accordance with UK consumer law.

Items must usually be unused, in original packaging, and returned in resaleable condition.

Some exclusions apply, such as personalised items and hygiene-sensitive products.

Please see our full Return and Refund Policy for complete details.

Please contact us within 48 hours of delivery with:
· Your order number
· A description of the issue
· Clear photographs of the damaged or faulty item
We will review the issue and offer a replacement, repair, or refund where appropriate.

For international orders, customs duties, VAT, and import charges may apply depending on your country’s regulations.

These charges are the customer’s responsibility and are not included in our product prices unless otherwise stated.

Yes. All payments are processed securely through Shopify and approved payment gateways.

We do not store your full card details on our servers.

Your information is protected using secure encryption and payment security standards.

No, guest checkout may be available depending on your selected payment method.

However, creating an account can help you track orders and manage future purchases more easily.

If your order has not yet been processed, we may be able to update your delivery address.

Please contact us immediately after placing your order.

Once dispatched, address changes may no longer be possible.

You can contact our customer support team using the details below:
AVV Global
Email: [Insert Customer Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]

For wholesale, business enquiries, or bulk purchase requests, please contact us directly and our team will be happy to assist.

If your question is not listed here, please get in touch with us and we will be happy to help.

At AVV Global, customer satisfaction is always our priority.