Website: www.avvglobal.com
Business Name: AVV Global
Platform: Shopify Store
Jurisdiction: United Kingdom
Effective Date: 05/05/2026

SHIPPING POLICY

1. Overview

At AVV Global, we aim to provide a smooth and reliable delivery experience for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered through our Shopify-powered store.

By placing an order on www.avvglobal.com, you agree to the terms outlined below.

2. Order Processing Time

·         Orders are typically processed within 1–3 business days after payment is successfully received.

·         Orders are not processed on weekends or UK public holidays.

·         During peak seasons, promotions, or high-demand periods, processing times may be slightly longer.

If there is a significant delay, we will contact you using the details provided at checkout.

3. Shipping Locations

We currently ship to:

·         United Kingdom

·         Europe (where applicable)

·         International destinations (subject to availability)

Some products may have shipping restrictions depending on destination country, customs regulations, or courier limitations.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

·         Delivery destination

·         Package size and weight

·         Selected shipping method

·         Courier rates

Any free shipping promotions will be clearly stated on the Website.

5. Delivery Timeframes

Estimated delivery times are provided at checkout and may vary depending on your location.

Typical Delivery Estimates

·         UK Standard Delivery: 2–5 business days

·         UK Express Delivery: 1–2 business days

·         Europe Delivery: 5–10 business days

·         International Delivery: 7–21 business days

These are estimates only and are not guaranteed.

6. Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

Customers are responsible for monitoring delivery updates using the tracking details provided.

7. Customs, Duties and Import Taxes

For international orders:

·         Customers may be responsible for customs duties, VAT, import taxes, and local handling fees

·         These charges are determined by your local customs authority

·         AVV Global is not responsible for these charges

Failure to pay customs fees may result in returned or abandoned shipments, for which refunds may not be available.

8. Delayed, Lost or Damaged Deliveries

We are not responsible for delays caused by:

·         Courier service disruptions

·         Customs clearance

·         Severe weather

·         Postal strikes

·         Incorrect shipping information provided by the customer

·         Events beyond our reasonable control

If your order arrives damaged or appears lost, please contact us within 48 hours of the expected delivery date.

Supporting photographs may be required for damaged goods claims.

9. Incorrect Shipping Information

Customers are responsible for ensuring delivery details are accurate at checkout.

We are not liable for failed deliveries due to incorrect or incomplete address information.

Additional shipping fees may apply for redelivery.

10. Split Shipments

Where necessary, we may ship items separately depending on stock availability or warehouse location.

You will not be charged additional shipping fees unless clearly stated.

11. Contact for Shipping Enquiries

For delivery-related questions, please contact:

AVV Global
Email:
Phone: +44 7449788130