Website: www.avvglobal.com
Business Name: AVV Global
Jurisdiction: United Kingdom
Effective Date: 05/05/2026

1. Overview

At AVV Global, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, this Return and Refund Policy explains your rights and the process for returning goods and requesting a refund.

This policy is designed in accordance with applicable UK consumer laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Your Right to Cancel (14-Day Cooling-Off Period)

If you are purchasing as a consumer in the United Kingdom, you have the right to cancel your order within 14 calendar days of receiving your goods for most items purchased online.

You do not need to provide a reason for cancellation.

To exercise your right to cancel, you must notify us in writing by email within the 14-day period.

3. Return Eligibility

To qualify for a return, items must be:

·         Unused and unworn

·         In their original condition

·         In the original packaging

·         Complete with all accessories, manuals, and tags where applicable

·         Returned within 14 days after notifying us of cancellation

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items are generally non-returnable unless faulty:

·         Personalised or custom-made products

·         Perishable goods

·         Sealed hygiene or health-related products once opened

·         Products sealed for safety reasons once unsealed

·         Digital downloads or software once accessed

·         Gift cards or vouchers

·         Items specifically marked as non-returnable at the time of purchase

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

·         Faulty

·         Damged

·         Defective

·         Incorrect

·         Not as described

please contact us within 48 hours of delivery with:

·         Your order number

·         A description of the issue

·         Clear photographs where applicable

In such cases, we will offer one of the following where appropriate:

·         Replacement

·         Repair

·         Full refund

·         Partial refund

Your statutory rights under UK consumer law remain unaffected.

6. Return Process

To request a return, please contact us at:

Email:
 
Phone:

Please include:

·         Full name

·         Order number

·         Product details

·         Reason for return

·         Supporting photographs (if applicable)

Once approved, we will provide return instructions.

Please do not send items back without prior authorisation.

7. Return Shipping Costs

If You Changed Your Mind

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a tracked and insured delivery service, as we are not responsible for items lost in transit.

If the Item is Faulty or Incorrect

We will cover reasonable return shipping costs where the return is due to our error or a faulty product.

8. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 14 days using the original payment method.

Refunds may include:

·         Product cost

·         Standard delivery charges where required by law

We may deduct an amount if the returned item shows signs of unnecessary handling beyond what is reasonably required to inspect it.

9. Late or Missing Refunds

If you have not received your refund:

1.    Check your bank account again

2.    Contact your card provider or payment provider

3.    Contact your bank, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us.

10. Exchanges

We only replace items if they are defective, damaged, or incorrect unless otherwise agreed.

If you require an exchange, please contact our customer support team.

11. International Returns

For international orders:

·         Return shipping costs are generally the customer’s responsibility unless the item is faulty

·         Customs duties and import charges are non-refundable unless required by law

·         Delivery delays caused by customs are outside our control

12. Sale Items

Items purchased during sales, promotions, or clearance may be subject to modified return conditions where clearly stated at the time of purchase.

Your statutory consumer rights are not affected.

13. Contact Us

For all return and refund enquiries, please contact:

AVV Global
Email:
Phone: +44 7449788130
Address: Office 6768
58 Peregrine Road Hainault
Ilford Essex IG6 3SZ]

Important Note

This policy is a general template and should be reviewed by a qualified UK solicitor to ensure compliance with your specific products, fulfilment process, and international selling requirements.